Privacy policy

Effective date: 3 September 2026

Who is responsible for the information

FertiAxis China is operated by 深圳市贸航星贸易有限公司, based in Shenzhen, China. Privacy questions and requests can be sent to xiaolong@fertiaxis.com.

Information we receive

When you contact us, we may receive your name, company, country, job role, email address, telephone number and the commercial information you voluntarily provide about a fertilizer purchasing requirement. Our hosting and communications providers may also process basic technical or delivery information needed to operate their services.

How we use information

We use information to respond to enquiries, assess whether a requirement fits our scope, communicate about potential services, protect legitimate business interests, maintain necessary records and comply with applicable obligations. We do not sell personal information.

WhatsApp, email and service providers

If you contact us through WhatsApp or email, those providers process information under their own terms and privacy policies. Information may be processed in countries outside your own. Use the communication channel that is appropriate for the sensitivity of the information.

Cookies and analytics

This version of the website does not use advertising cookies or a visitor analytics service. If analytics or other optional tracking is introduced, this policy and any required consent controls will be updated first.

Retention and security

We retain enquiry information only for as long as reasonably needed to assess and manage the communication, maintain business records or meet applicable obligations. We use reasonable organisational and technical measures, but no email, messaging or internet transmission can be guaranteed completely secure.

Your choices and rights

Depending on applicable law, you may request access, correction or deletion of personal information, or object to certain uses. Contact xiaolong@fertiaxis.com. We may need to verify the request and retain information where required or permitted by law.

Sensitive information

Do not send passports, bank records, proof of funds, complete contracts or other sensitive transaction documents in an initial message. If additional documentation becomes necessary, an appropriate exchange process should be agreed first.

Policy updates

We may update this policy when our website, service providers or legal obligations change. The effective date above will be revised when a material update is published.